1. Rental orders must be a minimum of $50 or more. For delivery, orders (not including delivery cost) must be a minimum of $100 within a 25 mile radius from our location; $400 minimum order for deliveries 50 miles or more and a $900 minimum for 75 miles or more from our location. Hotel fee’s may also apply. *Subject to change during peak season (May-October)
 
2. BOOKING: 50% of the rental total (not including service fees) or payment in full is required and deposits will be applied to final bill. DEPOSITS ARE NON REFUNDABLE and remaining balances are due 45 days before the event date. For orders $100 or less, invoices must be paid in full to reserve. If booking within 45 days of the event, full payment of your order is also required. Rental items are not reserved until a deposit/payment is made and rental agreement is signed by both the customer and RCR (Rustique Country Rentals).

3. CHANGES: Renter has up to 45 days prior to the event date to change or cancel/remove items. After 45 days, only additions and substitutions can be made (pending availability). If rentals are booked less than 30 days before the event, only substitutions can be made (pending availability).  Refunds will not be accepted.

4. CANCELLATIONS must be made no less than 60 days before your event date and must be notified in writing (Post marked envelope, email or texts are accepted). If payment was made in full, invoice cancellations before 60 days will receive a 50% refund plus service fees (delivery, set up, styling, breakdown). If cancelled in less than 60 days, 25% of will be refunded, plus service fees. Electronic refunds are subject to a fee or a refund check will be issued.

5. FORCE MAJEURE CLAUSE: If you (the customer) need to cancel or postpone your event due to unforeseeable circumstances, “Acts of God”, natural disaster, pandemic, epidemic, etc. the customer will be allowed a one time opportunity to reschedule with a full credit. Both parties (RCR & customer) must agree on a mutual future date in writing (email, text, letter) and a new contract will be drafted at that time. Otherwise the cancellation policy still applies. If you need to reschedule an additional time we can accommodate, however a fee would apply at that point. If RCR needs to cancel for any reason, the customer will be fully refunded.

6. DELIVERY: Decor will be dropped off a day or two in advance OR the morning of your event. Specific window’s of time will be scheduled up to a week before your event and we will do our best to work with your schedule. If you need to make special arrangements, please notify us when booking rentals. Drop off and pick up are curbside only (as close to the event site as possible), unless you’ve paid for additional services. Pick ups will be next day only and if your venue requires same day pick up, anything scheduled after 8pm will include a $35 dollar fee.

PLEASE DISCLOSE if there are stairs, steep hills, long walkways etc. at your venue. An additional fee may apply if there are obstacles preventing easy access for drop off/setup of your rentals.