Terms and Conditions

 

1. Rental orders must be a minimum of $50 or more. FOR DELIVERY: Orders must be $100 or more within 25 miles, $250 or more within 50 miles and anything over 75 miles from our location must place an order of $750 minimum. 

 

2. BOOKING: 50% of the rental total (not including service fees) or payment in full is required and deposits will be applied to final bill. Remaining balances will be due 45 days before the event date. For orders that are $100 or less, invoices must be paid in full to reserve. If booking within 45 days of the event, the full payment of your order is also required to book. Rental items are not reserved until a deposit/payment is made and rental agreement is signed by both you (the customer) and RCR (Rustique Country Rentals).

 

3. Renter has up to 45 days prior to the event date to change or cancel/remove items on the invoice. After 45 days, only additions and substitutions can be made (pending availability). 

 

4. INVOICE CANCELLATIONS must be made no less than 60 days before your event date and must be notified in writing (Post marked envelope, email or texts are accepted). If payment was made in full, invoice cancellations before 60 days will receive a 50% refund plus service fees (delivery, set up, styling, breakdown). If cancelled in less than 60 days, 25% of will be refunded, plus service fees. Electronic refunds are subject to a fee or a refund check will be issued. 

 

5. FORCE MEJEURE CLAUSE: If you (the customer) need to cancel or postpone your event due to unforeseeable circumstances, “Acts of God”, natural disaster, pandemic, epidemic, etc. the customer will be allowed a one time opportunity to reschedule with a full credit. Both parties (RCR & customer) must agree on a mutual future date in writing (email, text, letter) and a new contract will be drafted at that time. Otherwise the cancellation policy still applies. 

If RCR needs to cancel for any reason, the customer will be fully refunded. 

 

6. If rentals are booked within 30 days of the event, only substitutions can be made (pending availability). Invoice cancellations will not be refunded. 

 

7. Before rentals are released, a security deposit will be required.  Credit card information will be kept on file until items are returned and accounted for. If damage or loss occurs, Renter is responsible for the cost to replace or repair items PLUS a processing fee if a credit card is used. The replacement value of items will be determined by age and condition at time of rental and Renter will be notified before any charges are made. 

 

8. There is no warranty that rented items are free of defects. 

 

9. Renter takes full responsibility for proper set up of rental items. Farm tables and reclaimed wall require assembly/disassembly, unless otherwise noted on invoice/estimate.

 

10. FOR CUSTOMER PICK UP/RETURN: Will be scheduled by appointment only. Renter takes full responsibility for proper transportation of rentals. Loads must be secure and protected from damage, element’s, etc. Please be sure to bring tie downs/straps, tarps (weather pending) and moving blankets depending on your order. RCR is NOT responsible for providing the renter with these means. We thank you in advance for your cooperation. 

 

11. The renter agrees that RCR holds no liability for any damage or injury caused by the use of rental items to renter or any third party. The renter assumes all risk of personal property damage or personal injury and if any accident involving RCR’s rental items has occurred while it is in renter’s possession, renter shall make RCR aware by written statement of details of occurrence of event including police report and names and addresses of witnesses. 

 

12. Renter shall return items within 2 days after the event date. Additional fees may apply for late returns. 

 

13. Customer rental returns will not be accepted on Sundays. (Please ask for special requests when booking) This does not apply to deliveries. 

 

14. Drop off's and pick ups are curbside only, unless noted otherwise on invoice/estimate, etc. Pick ups will be next day only and anything scheduled after 6pm will include a $35 dollar fee.  *Please make sure to cover or move any furniture inside for protection over night. 

 

15. A cleaning fee of up to $50 will be assessed if items are returned excessively dirty or unwashed (mason jars, dishes, beverage dispensers, galvanized tubs, runners, fabric, etc) as determined by RCR. 

 

16. Returned checks will incur additional charges including but not exceeding all bank fees plus $15 processing fee. 

 

* Subject to change